Resolve parent and family account notification issues / Student Information for Families

Problem

• I didn't receive the email for resetting my parent account password
• I didn't receive the email to set up my parent or family account

Resolution

To resolve your notification issue for your parent or family account, follow this procedure:

1. Check your spam filter for the email
2. If the email is not in your spam folder, go to our user validation page and try to re-send the email

System

• 284774: Student information for Families
• 10262: Google Mail (email e-mail)
• Parent/Family Account

For internal use

• Resolution (SolDel) Verify WAS Profile
• Resolution (SolDel) Password Email not Received