Microsoft Remote Desktop / Troubleshoot University Windows computer login

Objective

• To provide troubleshooting tips for accessing your University Windows computer when:
  • You are unable to access your University computer via Microsoft Remote Desktop

Environment

• 10711: Remote Desktop Services (RDS)
• 751268: MUVPN - Standard User
• University-owned Computer
  • Windows

Cause

• The domain was not filled out in the login window
• Local desktop support has not configured the computer for remote access
• The computer is powered off
• The computer is not accessible via the network
• Off-campus access requires a VPN connection using MUVPN

Resolution

1. Ensure you are connected to MUVPN if trying to access your University computer from off-campus
2. Use the remote computer name, including the domain it.muohio.edu
   • Example: RDB-publicjq990.it.muohio.edu
3. When logging in to a Miami-controlled computer, use your Miami credentials as follows:
   1. Enter IT\<your Miami UniqueID>
      • Example: If your UniqueID is publicjq, your login would be IT\publicjq
   2. Enter your MUnet password 
4. If the computer is still inaccessible, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to submit your request for local desktop support