ComDoc, MOM / Assistance needed to clear a print queue

Objective

• To provide assistance in clearing a print queue

Environment

• 10409: Departmental Printing (ComDoc/MOM devices)

Resolution

1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report your issue
2. Provide the following information:
   • Printer brand and model number
     • Example, HP Deskjet 400
   • Printer ID number
     • ComDoc asset number: the six-digit number (example, 81xxxx) given on the red and white sticker on the front of your print device
     • MOM asset number: the six-digit number (example, MUxxxx or MPxxxx) given on the red and white sticker on the front of your print device
   • Location of printer, including building name and room number
   • Contact information
   • Describe your issue: Include displayed error messages or codes, if any