Entity Account / Assistance needed to create and access an account mailbox

Objective

• To obtain assistance with your entity account when you need to:
  • Create a mailbox for an entity account that currently forwards mail to another account
  • Log in to your new entity account

Environment

• 908729: MU IAM Portal
• 10283: LISTSERV

Cause

• Account was requested and set up as a mail forward to a LISTSERV, so it does not have an actual mailbox associated with it

Resolution

1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to request assistance
2. Provide the following information:
   • Entity account name
   • Explain that you want the entity account to have its own mailbox — it should not be a forward-only address

For internal use

• Resolution (AppOps)