Assistance needed to install ticketing system software / Paciolan

Problem

• Can I get assistance with a Paciolan installation?

Resolution

• This software must be installed by your local desktop support representative
• The Paciolan Software Manager install is provided by the vendor and typically a link for the download is made available to the office point of contact or Administrator of Paciolan from the department
  • This would also include SB Client, Pulse Secure, and AM Monitor installers to have the full spectrum of ticketing software

1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat or contact your local desktop support representative to make your request
2. Provide the following information:
   • Your location, including building name and room number
   • Your preferred times for installation

System

• Software for University-owned Computers
• 85697: Spectra Ticketing System (Paciolan)