Request: Jacks / Report a non-functioning or damaged data or network jack

Request

• Report a jack that does not allow a wired Internet connection
• Report a non-functioning jack in a residence hall common area or office
• Report a damaged data or network jack or network port
• Report a damaged or broken data jack face plate

Resolution

1. If you are unable to access the Internet: 
   • As a student on a personally owned computer: Follow these KB instructions to connect your device to a wired connection
   • As a staff or faculty member on a University-owned computer: Follow these KB instructions to troubleshoot Internet connection issues on your University computer and phone
   • If you are still unable to connect, report your issue as directed in steps 2 and 3
2. For assistance, complete and submit your report of a non-functioning or damaged data or network jack 
3. Provide the following information:
   • Nature of your request
   • Your IP Address
   • Your location, including building name and room number
   • The MAC address of the device that cannot connect to the wired network
   • The jack ID listed on the sticker above the network jack

Environment

• 10679: Communications Jacks and Cabling
  • Data or network jack
  • Cable jack
• 9583: Access Network (system) 
  • Wired Network