KM / Knowledge Gap Analysis Mapping

Purpose

• The following table maps the exit interview process directly to common KGA templates used in our KM practice

User

• Knowledge Management (Facilitator)
• Departing Staff Member (Subject Matter Expert)
• Manager / Asset Owner / Group Leader
• Successor / Backup (if available)

KGA Dimension → Exit Interview Inputs → Knowledge Artifacts

People

• Inputs:
  • Key contacts and informal experts
  • Escalation paths and trust relationships
• Artifacts:
  • Stakeholder maps
  • Support matrices

Process

• Inputs:
  • End-to-end workflows
  • Exceptions and workarounds
• Artifacts:
  • SOPs
  • Process diagrams

Technology

• Inputs:
  • Systems owned or influenced
  • Configurations and dependencies
• Artifacts:
  • System inventories
  • Architecture diagrams

Decision Knowledge

• Inputs:
  • Judgment calls and heuristics
  • Non-documented approval logic
• Artifacts:
  • Decision logs
  • Playbooks

Risk & Continuity

• Inputs:
  • Single points of failure
  • “Bus factor” knowledge
• Artifacts:
  • Risk registers
  • Mitigation plans