Procedure: TDX / Process a SPAM ticket

Objective

• To provide instruction on processing an existing active TDX SPAM ticket 
  • Existing TeamDynamix ticket

User

• TeamDynamix Users

Environment

• 10374: TeamDynamix

Resolution

1. Open the ticket in TeamDynamix
2. In most cases, the Service will be listed as Junk / Spam
   1. If this isn't the case, press the Edit button
   2. Scroll down to the Service field
   3. Delete the current entry and manually enter Junk / Spam
   4. Save your changes
3. Click on Actions and select Update from the drop-down menu
4. Under the New Status drop-down, select Spam
5. In the comments section, enter Closing as Spam
6. Click Save