Laundry / CSC Go Mobile app issues

Objective

• To provide guidance when troubleshooting problems with the CSC Go mobile app

User

• Miami University Community

Scope

• Try these steps if you:
  • Experience a problem using the CSC Go mobile app to process a payment or to get a machine to start
  • Receive a CSC Go network error message

Environment

• 1413534: CSC Go Laundry App

Procedure 

1. If you receive a network error, it may be temporary; wait 15 minutes and try again
2. Check your MUlaa balance; this is the only valid form of payment for on campus laundry
3. Turn WiFi service on your phone and connect to Miami's wireless networks. You may also try connecting to a different Miami network
4. Make sure that you have registered your CSC Go account using your *.miamioh.edu email account
5. Turn your bluetooth off and back on
6. Scan the QR code on the machine you want to use and sign in using your Miami credentials; you may need to reply to a Duo push
7. Contact Campus Services if a refund request is needed
8. Contact CSC Support to report any machine or app issue
   1. USE OUR IN-APP FUNCTION
      1. If you are using our CSC Pay or CSC GO app, there’s a Service Request function
      2. Scan the license plate on the front of the machine, or enter the machine number and select Submit
      3. Indicate the machine’s problem, complete contact info, and click Submit
          
   2. USE OUR SERVICE APP
      1. Download CSC ServiceWorks Service Request app to your smartphone
      2. Scan the license plate on the front of the machine, or enter the machine number and select Submit
      3. Indicate the machine’s problem, complete contact info, and click Submit
          
   3. VISIT OUR WEBSITE
      1. Go to cscsw.com
      2. Click on Service Request
      3. Enter the machine license plate number and click Submit
          
   4. CALL CUSTOMER SUPPORT
      1. Call 1-844-272-9675
      2. Press #1 if you are a customer or #2 if you are a property owner
      3. Provide the CSC representative with the machine license plate number