Support Guide: uAchieve

Objective

• To provide information about uAchieve
  • Other names include Transferology 

User

• Application Operations

Environment

• 376000: uAchieve
• 1238597: Tomcat
• 317968: mualacvt01.mcs.miamioh.edu
• 350007: mualacvp01.mcs.miamioh.edu

Guidelines

• uAchieve UI is deployed through the Tomcat Banner machines
  • Use the Tomcat App Map to identify
  • The UI is accessible by staff and students to run degree audit reports
  • Restart the service using Tomcat Cache Clear
    • The war files are called
      • Dashboard
      • Self Service
      • Planner
• The Degree audits run against an audit engine on mualacvt/p01.mcs.miamioh.edu
  • Use the following to validate the service is active
    • systemctl status uAchieveServer
  • Bounce the service using systemctl restart uAchieveServer
• View vendor support through CollegeSource and contact and open tickets through the same site
  • Create an account through CollegeSource