(template) Procedure: [Service/App/Asset Name) / [Resolution]

Objective

• To provide instruction/ to inform/ to correct/ to implement 

Scope (optional — delete if not needed)

• Describe when the procedure starts, when it finishes, and what other limitations are applied to the expected workflow
• (Processes, outcomes, and benefits, and the work required to produce them)
• (Permissions, licenses, software, etc.)

Resolution

1. (Provide reproducible, step-by-step instructions)
2.  

Response Template (optional — delete if not needed)

• (Draft standard response to ticket requester that work has been completed)

Notes (optional — delete if not needed)

• (Provide qualifying notes, if needed) 
• Add shortcuts for this procedure to the following KB sub-categories:

User

• (Target groups)
• (Document workflow [optional])

System

• (Asset number): (Name of product, service, or technology as given in asset)
  • (Name of product, service, or technology as known by public user)
• (Asset number): (Name of associated tool or server as given in asset)