Best Practice: IT Service Management Program

Statement of Best Practice

The IT Service Management program executes the strategy and design of specific practices that we have formally defined and agreed to operate. These practices extend to all IT teams in the spirit of collaboration among service providers in order to optimize the value for our service consumers.

Contact

• Assistant Director, IT Process and Planning

Entities Affected by Best Practice

• IT Solver Teams
• IT Practice Owners
• Service Desk

Environment

• 706025: ITSM Knowledge Base (ITSM KB)

Responsibilities

• The list of Roles and Responsibilities can be found in the ITSM Knowledge Base

Definitions 

• Specific terms are defined in the ITSM Knowledge Base where appropriate

Related Documents, Forms, and Tools 

• ITSM Knowledge Base details each ITSM practice in scope of the ITSM program