Canvas / Troubleshoot blank Gradebook in Chrome

Objective

• To provide troubleshooting guidance when Canvas Gradebook is blank in Chrome

User

• Canvas Instructor

Environment

• 10185: Canvas

Resolution

• This occurs when there is an update to either Chrome or Canvas. The issue is generally temporary and can be resolved by one of the following options:
  • Clearing cookies and cache, and closing the browser
  • Shutting down the computer, and then restarting
  • Trying another browser, like Microsoft Edge or Mozilla Firefox

Notes

• Miami Online offers Canvas training
  • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
  • Resources for using technology. guides, and best practices can be found on the Miami Online website
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide