Renew an account from another authorized requester / Courtesy Account

Problem

• I need to renew a courtesy account that was previously requested by another user
• I need to renew a courtesy account, but it is not on my list of accounts

Rationale

• Sometimes an authorized requester leaves the University or is unavailable, and someone else needs to request the renewal of a courtesy account. There is no process for transferring "ownership" of a courtesy account, so the new requester must request the account as if it were new, and then add a note that the request is actually a renewal

Resolution 

1. Open the Courtesy Account Request tool
2. Log in with your Miami credentials
3. Select Request a Courtesy Account for a New Person
4. In the field Is the account holder already affiliated with the university (has a Miami account)?, select No 
5. Complete the request as if the user were a new person
   • In the Comments field, explain that this request is actually a renewal and provide the UniqueID of the account to be renewed

User

• Authorized requester of courtesy accounts

System

• 10218: Courtesy Account