Error Record: Banner Admin Finance

Objective

  • To identify errors in Banner 9 Admin Finance and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 303074: Banner 9 Admin Finance
    • Desktop Tools (GODDTOP) and Spreadsheet Budgeting Enhancement

Error + Resolution

Error Message Failed to load control 'MSFlexGrid' from msflxgrd.ocx. Your version of msflxgrd.ocx may be outdated. Make sure you are using the version of the control that was provided with your application
Affected User / Action Miami University staff, faculty, or student who is unable to upload a transaction in Banner 9 Admin Finance
Cause A load error occurred in Spreadsheet Budgeting or Desktop Tools
Resolution
  1. Copy msflxgrid.ocx from the c:\windows\syswow64 folder on a working computer to the c:\windows\syswow64 folder on your computer
  2. Restart your computer
  3. If the issue persists, uninstall and reinstall Desktop Tools
    • The installer and instructions are located at /MUFiles/UIT/APPS/SCT/DesktopTools/

 

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Details

Article ID: 38704
Created
Wed 9/6/17 11:17 AM
Modified
Fri 12/6/19 4:11 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.