DNS Servers / Error Record


  • To identify errors in Miami's DNS servers and provide corresponding causes and resolutions


  • 10685: DNS
  • 10139: Wireless Network
  • Windows

Error + Resolution

Error Message Name not resolved
Affected User / Action Error occurs when a user tries to connect to a website from within Miami's network on a Windows computer,
Cause The computer has manually-entered DNS entries that conflict with Miami's network
Applied Resolution
  1. Open Control Panel
  2. Click on the Network and Sharing Center icon
  3. In the View your active networks section, click the Local Area Connection link
  4. In the Local Area Connection Status window, click the Properties button
  5. Highlight the Internet Protocol Version 4 option and click the Properties button
  6. Select Obtain DNS server address automatically
  7. Click OK
  8. Click OK again in the remaining window
  9. Close the property window
Error Message Server DNS cannot be found
Affected User / Client Office / Action Error occurs when a user attempts to connect to the Internet, load websites, download files, or use online services
Cause Usually, when you subscribe to an Internet connection, your Internet Service Provider (ISP) will provide the necessary networking settings, including the DNS addresses, that you can use to quickly load websites, download files and use online services. However, sometimes the DNS servers are slow responding to requests, or they just are not reliable
Applied Resolution
  1. Open Start
  2. Search Command Prompt and hit Enter
  3. In the black box, type netsh int ip reset, and then hit the Enter key
  4. Wait for the command prompt to run through the TCP/IP reset
  5. Once it's complete, restart your computer to finish


Article ID: 24131
Thu 2/2/17 5:14 PM
Mon 7/12/21 12:13 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty