External hard drive issues

Issue/Question

  • I have a problem with my backup external hard drive 
  • I can't pull up my hard drive on the computer — can you help?
  • My external drive is not working
  • I bought an external disk and downloaded the software to my computer — now it won't start 

Environment

  • Peripheral Device
    • External Hard Drive
  • Personally-owned Computer

Resolution

  1. Connect your external hard drive to another computer to see whether the problem is with your hard drive or with your computer
  2. Contact the manufacturer of your device for more assistance 

 

Notes

 

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Details

Article ID: 23600
Created
Tue 1/24/17 7:41 PM
Modified
Tue 4/2/19 2:44 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.