Miami Network / Assistance needed with a slow network connection


  • To provide instruction on evaluating and reporting slow wired and wireless connections 
  • To provide instruction on evaluating a wireless access point (AP) for connection speed


  • 10139: Wireless Network
  • 9583: Access Network
    • Wired Network
  • Miami University Residence Halls


  1. Follow these KB instructions to run a connection speed test (select a server other then Oxford Ohio)
  2. Make a screen-capture of the results
  3. Contact IT Help by phone at 513-529-7900 or by live chat at to report the issue
  4. Provide the following information:


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Article ID: 18298
Fri 11/11/16 9:53 AM
Wed 6/21/23 12:24 PM
Can you resolve this issue yourself?
No. Please request assistance.

Related Services / Offerings (2)

Service provides secure wireless connection to Miami’s network and the Internet and is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Service provides secure wired (ethernet) connection to Miami’s network and the Internet.