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Miami Network
Miami Network / Assistance needed with a slow network connection
Miami Network / Assistance needed with a slow network connection
Objective
To provide instruction on evaluating and reporting slow wired and wireless connections
To provide instruction on evaluating a wireless access point (AP) for connection speed
Environment
10139: Wireless Network
9583: Access Network
Wired Network
Miami University Residence Halls
Resolution
Follow these KB instructions to
run a connection speed test
(select a server other then Oxford Ohio)
Make a screen-capture of the results
Contact IT Help by phone at 513-529-7900 or by live chat at
MiamiOH.edu/ITChat
to report the issue
Provide the following information:
Description of your issue
Your location, including building name and room number
Data jack ID number (the Ethernet port on the wall), if applicable
MAC address for both wired and wireless
This KB article will show you where to locate the MAC addresses for your computer
Time of day when you experienced the issue
A screen capture of the speed test results you received from speedtest.net
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Details
Article ID:
18298
Created
Fri 11/11/16 9:53 AM
Modified
Wed 6/21/23 12:24 PM
Can you resolve this issue yourself?
No. Please request assistance.
Related Articles (2)
Miami Network / Locate the MAC address for a computer
Miami Network / Test my Internet speed
Related Services / Offerings (2)
Wi-Fi
Service provides secure wireless connection to Miami’s network and the Internet and is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Wired Internet
Service provides secure wired (ethernet) connection to Miami’s network and the Internet.
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Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=18298">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=18298</a><br /><br />Miami Network / Assistance needed with a slow network connection