myMiami / Troubleshoot the Academic Advisor module


  • To provide troubleshooting suggestions for the myMiami Academic Advisor module when:
    • Your academic advisor does not appear in myMiami
    • You cannot see your advisor in student view
    • An error occurs in myMiami
    • You cannot upload a file using the Academic Advisor Administration Assignment tool


  • 10147: Academic Advisor Assignment
  • 10300: myMiami


  1. Follow these KB instructions to clear your browser cache
  2. Log in to myMiami and try again
  3. If you continue to experience the issue, contact IT Help at 513-529-7900 for assistance
  4. Provide the following information:
    • A description of the error
    • A screen shot of the error, if possible



Article ID: 17449
Fri 10/14/16 8:19 AM
Wed 7/7/21 9:45 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
Office of the University Registrar
University Community of Students, Staff, and Faculty