Miami Account / Troubleshoot login access to a Miami service

Objective

• To provide troubleshooting guidance with your Miami account when:
  • You are unable to reach Canvas
  • You cannot log in to a Miami service
  • You cannot access myMiami

Environment

• 10189: Central Authentication Services (CAS)

Cause

• When Miami's CAS server is down, you will not be able to reach a Miami service

Resolution

1. Log in to myMiami in a different browser, or in an incognito window
   • If you can log in to myMiami, follow these KB instructions to clear your browser cache
2. If you are still unable to log in to myMiami, contact IT Help at 513-529-7900 to report the issue

For internal use

• Resolution (SolDel)