Resolve error that occurs when accessing renewed account / Courtesy Account

Problem

• I have received an error message on my renewed courtesy account: The user ID is no longer active

Cause

• OpenLDAP did not immediately update to reflect that your courtesy account has been extended

Resolution

• Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report the issue

System

• 10218: Courtesy Account
• 10317: OpenLDAP

For internal use

• Resolution (Help Desk)