Wireless Network / Connect an iOS device to MU-Wireless

Tags Top5

Objective  

Environment

  • 10139: Wireless Network
    • MU-Wireless
  • iOS Device
    • iPhone, iPad

Resolution

Connect an iOS device

  1. On the home screen, tap Settings
  2. Tap Wi-Fi
  3. Ensure that Wi-Fi is enabled by moving the slider to On
    • After Wi-Fi is enabled, a list of available networks will appear within a few seconds
  4. Tap MU-Wireless to open authentication screen
    • Note: Some versions of iPhone and iOS may not default to trust the certificate used. If prompted to trust the radius.miamioh.edu certificate, select the Trust option
  5. Enter your UniqueID and MUnet password
  6. Tap Join
  7. When the Certificate screen appears, tap Trust
    • When you are successfully connected, a check mark will appear next to MU-Wireless

 

Notes 

  • To ensure that your device stays connected to MU-Wireless while on campus, forget/delete MU-Gaming and MU-Guest from your remembered networks
  • You must re-enter your credentials any time you change your MUnet password
  • If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat. Provide the following information: 
    • Location
    • Media Access Control address (MAC) for your device(s)
    • Contact information

 

Install the configuration tool on an iOS device

  1. Using Safari on your iOS device, navigate to this page
  2. Download the wireless configuration tool for iOS
    • If you have the Google Drive app installed, temporarily uninstall it and select the download link again
  3. When prompted to allow the website to download a configuration profile, select Allow
  4. If asked to choose a device, select the device on which you would like to install the configuration profile
  5. Open Settings
  6. Select the Profile Downloaded option 
  7. Select Install
  8. Enter phone passcode, if prompted
  9. Select Install
  10. Select Install
  11. Enter your UniqueID and select Next
  12. Enter your password and select Next
  13. Select Done

 

Note

  • The configuration was generated on a trusted mobile device management platform using signed security certificates. Not all devices trust the certificates by default, so some devices may be warned that the profile is unverified or untrusted

Return to Objective 

Troubleshoot your iOS device settings

  • Have you tried forgetting MU-Wireless multiple times, but are still unable to connect? Some versions of iPhone and iOS may not default to trust the certificate used. Follow these instructions to reset the network settings on your iOS device, and be sure to "trust" Miami's security certificate
  1. Tap the Settings app on your home screen
  2. Next tap General
  3. Tap Reset
  4. Tap Reset Network Settings
    • Note: This will cause your device to forget all wireless networks
  5. Restart your device
  6. Tap the Settings app on your home screen
  7. Tap Wi-Fi and then MU-Wireless
  8. If a certificate verification appears, tap Trust
  9. Enter your UniqueID and your MUNet password
  10. Tap Join

 

Note

  • If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat. Provide the following information: 
    • Location
    • Media Access Control address (MAC) for your device(s)
    • Contact information

Return to Objective 

 

Details

Article ID: 6202
Created
Tue 5/26/15 9:03 AM
Modified
Fri 6/30/23 8:34 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.